Process Automation for Small and Midsized Businesses

Powerful and Simple Automations that Drive Productivity Up and Keep Costs Down 

A concise yet comprehensive guide for business leaders who are exploring process automation for the first time. 

Explained simply and with practical examples of automations that you can easily implement, our handy guide covers: 

  • Advantages, costs and what you will get back 
  • Strategic choices: what, when and how to automate? 
  • Easy automations every business should do  
  • How to plan your first project 
  • Common pitfalls 

About the Authors

Jim Simpson
CEO, Ziptech Services 

Jim founded Ziptech at a time when his frustration with IT Support companies was at its height. Working as a turnaround CEO, he realised that the performance of each of these companies who sought his advice could be remarkably improved with better IT. Jim decided to set up a straight-talking, skilled and well organised IT service business that could help company directors of small to mid-sized enterprises increase productivity, control costs and gain competitive advantage.

Rachel Bird
Business Improvement Consultant, Ziptech Services 

Rachel helps businesses create efficiency through process automation, data analytics, low code app development and streamlined document management solutions. She is a Microsoft SharePoint and Power Platform specialist who is passionate about process improvement, helping business leaders create smarter, more productive and more engaging working environments. Rachel joined London-based IT services company Ziptech in 2022 from leading, New Zealand-based Microsoft Service Provider, Tribe.  

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